Live Chat and Chatbot
What You Need to Know
The enterprise chat platform provides Live Chat & Chatbot sessions that empower departments to give better support.
Enterprise chat bridges the gap between in-person experiences and virtual sessions. SJSU departments and campus units can run Live Chat sessions during regular hours and use Agents and Chatbot sessions during off hours.
Features
With an easy and intuitive platform, enterprise chat works for campus units to create engaging experiences for their website "users," give quick answers to simple questions, and better communicate when it matters most.
Live Chat
With live chat, the majority of the time you are talking directly with an actual person on the other side of the chat window. Live chat preserves the conversation when bringing in another department, so "users" don't have to re-tell their story.
Chatbot
Chatbots are programs that have been pre-programmed with a set of questions to answer. Enterprise chatbots learn common questions and make recommendations based on its interactions with your "users."
Who is using it?
The following departments are currently using Live Chat and Chatbot solutions, with many more working on implementation:
- Academic Advising Center
- Associated Students
- Career Center
- Office of the Registrar
- School of Information
- Undergraduate Education
- ES Tech Impl & Comms
Who can get access:
- Students
- Faculty
- Staff
- Guest Visitors
What You Need to Do
Please review the LiveChat Branding Guidelines when building your LiveChat or Chatbot solutions.
Requesting Admin/Agent Access
New Departments
If your department isn't using LiveChat yet, please send an email to LiveChatITSupport@sjsu.edu to get started on the process.
Onboarded Departments
Note: The request must be submitted by an authorized representative.
Support
If you have any questions, please contact LiveChatITSupport@sjsu.edu.
