IT Service Desk
- LiveChat: Chat with us by clicking on the blue chat icon button in the bottom right hand corner of your screen
- Online: Schedule a video appointment
- Phone: (408) 924-1530
What You Need to Know
- Staff are ready to help you with your technical needs.
- You can call, email, or text chat with us.
- All requests for account changes such as fob requests, device changes, unlock request,
password help, etc. require an in-person or a video visit.
- Our agents will need to verify the photo ID of the account holder. (SJSU Tower Card, Government Issued ID i.e driver's license or passport, or another school ID)
- PHOTOCOPIES OR SCANS WILL NOT BE ACCEPTED AND THE ACCOUNT OWNER MUST BE PRESENT FOR VERIFICATION
- Visits can be scheduled with QLess. Immediate assistance is also available. Call or chat with us for an on the spot video meeting.
Note: The Service Desk is closed on all Campus Closure Holidays.
Regular Semester Hours
Phone Support
| Days | Fall/Spring | Winter/Summer | Spring Break |
|---|---|---|---|
| Monday - Thursday |
7:00 a.m. - 10:00 p.m. |
7:45 a.m. - 5:00 p.m. |
8:00 a.m. - 5:00 p.m. |
| Friday |
7:00 a.m. - 5:30 p.m. |
7:45 a.m. - 5:00 p.m. |
8:00 a.m. - 5:00 p.m. |
| Saturday - Sunday |
9:00 a.m. - 6:00 p.m. |
Closed |
Closed |
| Holidays |
Closed |
Closed |
Closed |
Chat Support
| Days | Fall/Spring | Winter/Summer | Spring Break |
|---|---|---|---|
| Monday - Thursday |
8:00 a.m. - 9:30 p.m. |
8:00 a.m. - 4:30 p.m. |
8:00 a.m. - 5:00 p.m. |
| Friday |
8:00 a.m. - 4:30 p.m. |
8:00 a.m. - 4:30 p.m. |
8:00 a.m. - 5:00 p.m. |
| Saturday - Sunday |
Chatbot 24x7 |
Chatbot 24x7 |
Chatbot 24x7 |
| Holidays |
Chatbot 24x7 |
Chatbot 24x7 |
Chatbot 24x7 |
If you cannot contact anyone via chat support or QLess during scheduled hours, please call (408) 924-1530 directly, leave a message and an agent will get back to you as soon as possible. Thank you for your patience and understanding.
