Distribution Services FAQ

• What is my mailing address?

  • San José State University
    (Department Name)
    One Washington Square
    San José, CA 95192-#### (extended zip code)

• What is my shipping address for freight and vendor shipments?

  • San José State University
    (Department Name)
    129 South 10^th Street
    San José, CA 95112-#### (extended zip code)

• How do I find a department zip code and/or location?

  • You can search the SJSU Directory, which is managed by University Personnel, or the Campus Zip Code Extensions document, which is maintained by Distribution Services.

• How can I get more Intercampus envelopes?

  • Contact the Administrative Support Coordinator to request envelopes free of charge.

• How can I reduce the number of Intercampus envelopes my department has?

  • Place your excess envelopes in a box or tub and leave them in your outbound staging area.

• Does Distribution Services sell postage stamps for business or personal use?

  • No, Distribution Services does not carry postage stamps.

• Does Distribution Services have shipping supplies?

  • Yes, we have bubble wrap, butcher paper and shipping tape, in addition to a variety of FedEx and UPS envelopes, pouches and boxes.

• I don’t have a UPS CampusShip or FedEx Ship Manager account, how can I ship a package?

  • Complete the Shipment Request Form [DocuSign]. Print it and attach it to the package. Place the package in the outbound staging area or call 408-924-1594 for a pickup.

• How do I return a package to a vendor?

  • Contact the vendor for a Return Material Authorization number (RMA). If the item is from a PO, also notify the buyer. The vendor will provide the shipping instructions.

• How do I get a UPS CampusShip or FedEx Ship Manager account for business shipments?

  • Complete the Application for Online Shipping [pdf].

• Can I use my UPS CampusShip or FedEx Ship Manager to create a personal shipment?

  • No, campus shipping accounts are for SJSU business purposes only.

• What should I do if I cannot access my UPS CampusShip or FedEx Ship Manager account?

  • Contact the Administrative Support Administrator to reset your password or to get your User ID.

• How can I track a shipment?

  • Contact the Workflow Coordinator with the carrier name and tracking number.

• Can I have personal shipments delivered to Distribution Services?

  • No, we only handle business related mail and packages; personal shipments, including flower and balloon deliveries, will be refused.